Refund policy

Return & Refund Policy

At HandmadeOhio, every item is made to order with care and attention to detail. Because many of our products are custom or personalized, we have the following policy in place:

❌ Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges on personalized or made-to-order items. This includes custom apparel, tumblers, engraved items, and any product made specifically for you.

✅ Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, we’ve got you covered.

  • Please contact us within 48 hours of delivery

  • Include your order number and clear photos of the issue

  • Once reviewed, we will offer a replacement or refund, depending on the situation

🎨 Design Approval & Variations

  • Colors may vary slightly due to screen settings and material differences

  • Minor variations are normal with handmade and custom products

  • These variations are not considered defects

📦 Shipping Issues

HandmadeOhio is not responsible for delays caused by shipping carriers once an order has left our shop. However, if your package is lost or arrives damaged, please reach out and we’ll help you file a claim.

🔁 Order Changes or Cancellations

Because orders move quickly into production:

  • Changes or cancellations must be requested within 12 hours of purchase

  • Once production has begun, changes or cancellations cannot be guaranteed

📩 Contact Us

If you have any questions or concerns about your order, please contact us at:
📧 handmadeohio90@gmail.com

We truly appreciate your support of our small business and thank you for choosing HandmadeOhio — Printed & Pressed in Waverly, Ohio.